General terms and conditions

General

The present general conditions shall apply to all purchases concluded on aestheticshop.eu. These conditions shall take precedence over all written or printed conditions of the buyer. By placing an order, the buyer shall be deemed to agree with the present conditions. Alternative or supplementary terms shall only be legally valid if they have been accepted in advance and in writing by aestheticshop.eu.

Orders

Orders shall only be placed online at www.aestheticshop.eu. The buyer shall receive confirmation of his order by e-mail. An order shall be binding only upon confirmation of the order on the website and after receipt of a confirmation e-mail from aestheticshop.eu.

Delivery and Shipping costs

Shipping costs can be found on this page.

Orders shall only be delivered after full payment of the price. Most goods are available from stock. Delivery times are given for information only and are not binding. Delays in delivery shall not entitle the buyer to claim compensation or to cancel the sale, nor shall the buyer have the right to suspend his obligations towards aestheticshop.eu.

In case of force majeure, aestheticshop.eu shall be entitled to cancel the contract without applying to the courts, or to suspend delivery until such time as the force majeure has ceased to exist, without the buyer having the right to claim compensation from aestheticshop.eu. The buyer shall receive an invoice with the delivery.

Non- EU customers understand that Aestheticshop.eu will not responsible for custom duties & taxes applied on the shipment of their order. It will be customer’s responsibility to pay all fees related to the import of their order. Moreover, customer cannot hold Aestheticshop.eu responsible if a package is held or rejected by their own country’s customs authorities & understands that it is running a risk of this happening if products purchased on this website are not registered in destination country.

The prices are stated at the web shop and are guaranteed by aestheticshop.eu, except in case of force majeure. The prices are stated in euros and are exclusive of VAT. VAT only applies to our EU customers. Delivery costs are not included, unless otherwise stated. If, for reasons of stock, orders are dispatched in two deliveries, the buyer shall be charged for one delivery only, the other delivery being entirely free of charge.

Payment

Payments shall be made online via Ogone, or by bank transfer. Online payments are protected and are made over a secure server. aestheticshop.eu works with Ogone for the online payments; more information is available at their website www.ogone.be .
If payment is made by bank transfer, delivery shall take place upon full payment of the price into our bank account.
The buyer shall not be authorized to deduct from the price any amounts in respect of claims he may have against aestheticshop.eu.
Discounts shall not apply unless expressly indicated on the website.

Please send payments to the following Account:
IBAN: LU59 0020 1507 5161 9300
BIC: BILLLULL
Beneficiary: aestheticshop.eu

Returns and exchanges

If for some reason you’re not happy with your purchase you may return most new, unopened items within 30 days of delivery for a full refund minus a restocking fee of 30 euros.
We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within 4 weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Complaints

Complaints in connection with non-conformance of deliveries, damaged goods or visible defects shall be communicated within 48 hours after delivery. Complaints must be made in writing or by e-mail, if possible with photos as evidence. Failing to do this, complaints shall be considered null and void.
Complaints relating to hidden defects or non-conformance shall be sent by registered letter within 14 days after receipt of the goods. Failing to do this, complaints shall be considered null and void.
Complaints shall not discharge the buyer from his payment obligations.
Return shipments shall only be effected with the written agreement of aestheticshop.eu.

Liability and Warranty

The quality and serviceability of the products supplied by aestheticshop.eu are indicated in the CE product information of the manufacturer. The products supplied by aestheticshop.eu shall be delivered in the original packaging of the manufacturer. The buyer shall carefully read the accompanying directions for use before using the product. aestheticshop.eu shall not be held liable for technical defects in the packaging.

Personal Data

The personal data supplied by the buyer placing an order with aestheticshop.eu shall automatically be stored in a customer database. aestheticshop.eu may use these data for the purpose of supplying information to the buyer and for order follow-up. The buyer may retrieve this information and request changes to be made. The buyer shall have the right to oppose the use of this information for direct marketing purposes. The data shall not be made available to third parties. For more information, visit our Privacy Policy page

Applicable Law - Jurisdiction

The present general conditions shall be governed by Luxembourg law. The courts of Luxembourg shall have exclusive jurisdiction.